Terms & Conditions

Effective Date: 01 January 2025
Issued By: Alivance Tech Private Limited (India) & Alivance Tech LLC (USA)
Contact: info@alivancetech.com
Registered Offices:
India: Ground Floor, Site No. 26, Laskar, Hosur Road, Chikku Lakshmaiah Layout, Adugodi, Bengaluru, Karnataka 560030
USA: 30 N Gould St, Ste R, Sheridan, WY 82801

1 | Corporate Identity

Alivance Tech operates under two registered legal entities — Alivance Tech Private Limited in India and Alivance Tech LLC in the United States. Together they form a unified international organization that provides technology, creative, and digital marketing solutions. Both entities maintain shared management, compliance standards, and operational procedures to ensure global consistency and transparency across all projects and clients.

2 | Acceptance of Terms

By accessing our website, engaging our services, or signing a quotation or invoice, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These Terms form a legally binding agreement between you (the “Client”) and Alivance Tech (the “Company”). If you do not agree with any part of these Terms, you must refrain from using our services.

3 | Nature of Services

Alivance Tech offers services across web and mobile development, software engineering, digital marketing, branding, consulting, and support. Each engagement is governed by a written quotation or Statement of Work (SOW) that outlines scope, deliverables, milestones, pricing, and timeline. All services are customized and delivered to meet the unique requirements of each client.

4 | Project Engagement and Commencement

A project begins once the Client approves the written quotation or SOW and pays a non-refundable advance of fifty percent (50%) of the total project value. The advance secures project scheduling, allocates internal resources, and triggers initial research and design activities. Projects remain inactive until this advance is received and acknowledged in writing by Alivance Tech.

5 | Payment Structure and Milestones

All projects follow a milestone-based payment system:
• 50% advance to start the project.
• Remaining balance payable before final delivery or deployment.
Invoices are generated electronically and must be paid within ten (10) calendar days. Delays in payment automatically pause development work. Any banking or currency-conversion charges are the responsibility of the Client.

6 | Refund and Cancellation Policy

Our services involve creative planning, coding, and digital development. Once work has started, all fees become non-refundable. If Alivance Tech cannot deliver the defined scope and both parties mutually agree on cancellation, a partial adjustment may be issued only for the unutilized portion of work. Cancellations made by the Client after work begins forfeit all payments made and terminate the project immediately.

7 | Client Responsibilities

The Client must provide all required materials, approvals, and credentials promptly. Timely communication ensures smooth progress and accurate results. Delayed inputs, unresponsive communication, or changes in scope can extend deadlines and may lead to additional charges.

8 | Revisions and Change Requests

Each milestone includes up to two (2) rounds of revisions. Any request that alters approved deliverables or adds new features, designs, or strategies will be classified as a Change Request. Each Change Request will be evaluated and priced separately with an updated timeline shared before execution.

9 | Ownership and Intellectual Property

All creative assets, source code, and designs remain the sole property of Alivance Tech until full payment is received. Once the Client clears all dues, the ownership of project-specific deliverables is transferred to them. Alivance Tech retains perpetual ownership of internal frameworks, reusable modules, and proprietary systems used during development.

10 | Client-Supplied Material

The Client confirms that all text, images, data, logos, and other materials provided are legally owned or licensed for use. The Client indemnifies Alivance Tech against any claims arising from the use of materials supplied by them. We reserve the right to reject or remove any content deemed illegal or harmful.

11 | Hosting and Access Control

If Alivance Tech manages hosting, system access is maintained under company control to ensure security and compliance. Clients may request server migration after completion and full settlement of invoices. Migration assistance will be provided based on an agreed transition plan and may attract a service fee.

12 | Confidentiality and Non-Disclosure

Both parties agree to keep confidential all proprietary, financial, and technical information shared during the engagement. Confidential data may only be disclosed to employees or subcontractors on a need-to-know basis. This obligation continues for five (5) years after completion or termination of the project.

13 | Data Protection and Privacy

Alivance Tech complies with global data protection laws including the EU GDPR, India’s DPDP Act 2023, and the U.S. Privacy Framework. Client information is used exclusively for project execution and secured through encryption, restricted access, and regular audits. We do not sell or share personal data with third parties except when legally required.

14 | Quality Assurance and Delivery Guarantee

All deliverables undergo internal testing and review prior to handover. Verified issues reported within thirty (30) days of delivery will be resolved without additional cost, provided the issue lies within the project scope and has not been caused by third-party interference or client modifications.

15 | Maintenance and Support

Ongoing maintenance, updates, or technical support are separate services available under retainer or Annual Maintenance Contract (AMC) agreements. Each AMC defines coverage, response time, and charges. Without an active AMC, support requests will be billed per instance.

16 | Publicity and Portfolio Rights

Unless restricted by a non-disclosure agreement (NDA), Alivance Tech may display completed projects, brand logos, or case studies as part of its portfolio. Sensitive data such as financial details, campaign performance, or login credentials are never shared publicly.

17 | Third-Party Services

Our work may rely on third-party tools, plugins, APIs, or advertising platforms. These are governed by the third party’s own terms of service. Alivance Tech is not responsible for any downtime, license cost changes, or discontinuation caused by external providers.

18 | Compliance, Taxation, and Legal Obligations

Invoices issued by Alivance Tech Private Limited are subject to Indian GST law. Invoices from Alivance Tech LLC comply with U.S. federal and state regulations. Clients are responsible for all taxes, duties, or withholdings applicable in their jurisdiction. Both entities adhere to international anti-bribery and anti-money-laundering standards.

19 | Ethical Conduct and Prohibited Use

Alivance Tech will not participate in or support projects promoting unlawful, deceptive, or unethical content. If any client activity violates laws or platform guidelines, we reserve the right to suspend services immediately and terminate the agreement without refund.

20 | Non-Solicitation of Personnel

The Client agrees not to recruit or directly engage any Alivance Tech employee, contractor, or partner involved in their project for a period of twelve (12) months after completion. This clause protects the company’s workforce stability and contractual integrity.

21 | Limitation of Liability

To the maximum extent permitted by law, Alivance Tech’s total liability under any contract is limited to the total amount paid for that project. We are not liable for indirect, incidental, or consequential losses, including loss of revenue, data, or business opportunities arising from any cause.

22 | Indemnification

The Client agrees to indemnify, defend, and hold harmless Alivance Tech, its directors, employees, and affiliates from all claims, damages, or expenses arising from misuse of services, breach of these Terms, or infringement of third-party rights.

23 | Force Majeure

Neither party shall be held liable for delays or failure in performance due to events beyond reasonable control including natural disasters, cyberattacks, war, or government restrictions. Deadlines will be extended proportionally to the period of disruption.

24 | Governing Law and Jurisdiction

All contracts executed under Alivance Tech Private Limited are governed by the laws of India and subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
Contracts executed under Alivance Tech LLC are governed by the laws of the State of Wyoming, USA.
Cross-border disputes that cannot be resolved amicably within thirty (30) days will be referred to binding ICC arbitration in Singapore, conducted in English.

25 | Entire Agreement and Amendments

These Terms & Conditions, together with any signed proposal, SOW, or privacy policy, represent the complete agreement between Alivance Tech and the Client. They supersede all prior verbal or written communications.
Alivance Tech may revise these Terms at any time. Updated versions will be published on our official website, and continued use of our services constitutes acceptance of the updated Terms.

Contact Information

For legal, billing, or contractual inquiries, contact: info@alivancetech.com
Please include your invoice number or project ID in all correspondence.